High Altitudes at Low Prices!
(205) 568-2274
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Frequently Asked Questions
1. Are your inflatables safe? Yes, our bouncers are made of heavy weight 18 gauge vinyl, have safety steps, roofs for shade and netting for great ventilation.
2. What is included in the rental price? We will arrive approximately one hour prior to event, setup and return after event to disassemble unit. In some cases, a gas surcharge may be applicable.
3. Are you insured? Yes Should all inflatable companies be insured? Yes, the industry recommends that each company carry insurance but it is not required so ask for proof of insurance before booking your event.
4. What type of payments are accepted? Cash, Money Orders, Cashier's Checks, Visa, Mastercard, Discover and checks from organizations (i.e., churches, schools or companies).
5. How can I reserve a bouncer? By contacting Jump'N High by email at: info@jumpnhigh.com or calling us at (205) 568-2274.
6. Is a deposit required? A $25 deposit is required to guarantee your date. This amount will be applied toward your total purchase. The balance may be sent in advance or must be paid at delivery. If paying by credit card, the balance will be charged to your account the day prior to delivery.
7. What is your cancellation policy? A reservation may be canceled up to one week in advance. If you do not contact us to cancel within one week of your event, your deposit will be forfeited. If timely notification is received, your deposit will be retained as a credit for one year towards a future rental.
8. How many children can bounce at one time? For safety reasons, up to eight children of same age and size should be allowed in the unit at one time. This helps to prevent injury because larger children could injure a smaller child by falling on them.
9. What are the safety rules? Adult supervision is required at all times, NO EXCEPTIONS! No sharp objects( i.e., hair pins, nail files, razors) shoes, pens, pencils, horseplay, cart wheels, flips, silly string, jewelry, food, gum, candy or drinks are allowed. NO PETS ARE ALLOWED IN INFLATABLES! If during rental the unit is not in use or supervision unavailable, power source must be disconnected. Rules are attached to each bouncer and a copy will be provided as part of the rental agreement.
10. What is your inclement weather policy? Because it is unsafe to operate units during high winds or rain, it may be necessary to reschedule your event. If a reservation is canceled due to inclement weather, we will work with you to reschedule and your deposit will be retained as a credit for one year towards future rentals. If you choose not to reschedule, your deposit will be forfeited. However, if inclement weather occurs after delivery, no refunds will be given.
11. Can your bouncers be set up on concrete? Yes, we can use sandbags to secure the bouncer on concrete but we highly recommend setting up on grass whenever possible.
12. What are the power requirements for your bouncers? Our bouncers need to be placed within 50 ft of a power source. If your event will be taking place in an area where a power source is not readily available (i.e. a public park) a generator can be provided at an additional cost.
13. Are your bouncers clean? Yes, our units are cleaned and sanitized after every use. Inflatables should be fairly clean at pick up but we do realize children will track in dirt and grass on their socks. However, any food or drink stains will require a $35 cleaning fee. There will be NO SILLY STRING used in or around the units. Silly string will not come off and you will be charged a $50 fee per stain. We will contact you the next business day if we have a problem with the condition of the inflatable.
14. Do you deliver to my area? We deliver to the greater Birmingham, Alabama area and all communities of Jefferson County. These communities include Adamsville, Avondale, Brookside, Cahaba Heights, Centerpoint, Clay, Crestline, Dolomite, Eastlake, Ensley, Forestdale, Fultondale, Gardendale, Graysville, Homewood, Hoover, Huffman, Irondale, Kimberly, Leeds, Morris, Mt. Olive, North B'ham, Mountain Brook, Norwood, Pinson, Powderly, Riverchase, Shoal Creek, Smithfield, Tarrant, Trussville, Vestavia, Warrior, Wenonah, West End, Woodlawn and Wylam. If your community is not listed, please give us a call. If you're in Jefferson County, we would definitely like to provide you with the cheapest, highest quality inflatables in the Jefferson County area. For a small fuel surcharge, we also provide inflatables to Blount, St. Clair and Shelby Counties.
2. What is included in the rental price? We will arrive approximately one hour prior to event, setup and return after event to disassemble unit. In some cases, a gas surcharge may be applicable.
3. Are you insured? Yes Should all inflatable companies be insured? Yes, the industry recommends that each company carry insurance but it is not required so ask for proof of insurance before booking your event.
4. What type of payments are accepted? Cash, Money Orders, Cashier's Checks, Visa, Mastercard, Discover and checks from organizations (i.e., churches, schools or companies).
5. How can I reserve a bouncer? By contacting Jump'N High by email at: info@jumpnhigh.com or calling us at (205) 568-2274.
6. Is a deposit required? A $25 deposit is required to guarantee your date. This amount will be applied toward your total purchase. The balance may be sent in advance or must be paid at delivery. If paying by credit card, the balance will be charged to your account the day prior to delivery.
7. What is your cancellation policy? A reservation may be canceled up to one week in advance. If you do not contact us to cancel within one week of your event, your deposit will be forfeited. If timely notification is received, your deposit will be retained as a credit for one year towards a future rental.
8. How many children can bounce at one time? For safety reasons, up to eight children of same age and size should be allowed in the unit at one time. This helps to prevent injury because larger children could injure a smaller child by falling on them.
9. What are the safety rules? Adult supervision is required at all times, NO EXCEPTIONS! No sharp objects( i.e., hair pins, nail files, razors) shoes, pens, pencils, horseplay, cart wheels, flips, silly string, jewelry, food, gum, candy or drinks are allowed. NO PETS ARE ALLOWED IN INFLATABLES! If during rental the unit is not in use or supervision unavailable, power source must be disconnected. Rules are attached to each bouncer and a copy will be provided as part of the rental agreement.
10. What is your inclement weather policy? Because it is unsafe to operate units during high winds or rain, it may be necessary to reschedule your event. If a reservation is canceled due to inclement weather, we will work with you to reschedule and your deposit will be retained as a credit for one year towards future rentals. If you choose not to reschedule, your deposit will be forfeited. However, if inclement weather occurs after delivery, no refunds will be given.
11. Can your bouncers be set up on concrete? Yes, we can use sandbags to secure the bouncer on concrete but we highly recommend setting up on grass whenever possible.
12. What are the power requirements for your bouncers? Our bouncers need to be placed within 50 ft of a power source. If your event will be taking place in an area where a power source is not readily available (i.e. a public park) a generator can be provided at an additional cost.
13. Are your bouncers clean? Yes, our units are cleaned and sanitized after every use. Inflatables should be fairly clean at pick up but we do realize children will track in dirt and grass on their socks. However, any food or drink stains will require a $35 cleaning fee. There will be NO SILLY STRING used in or around the units. Silly string will not come off and you will be charged a $50 fee per stain. We will contact you the next business day if we have a problem with the condition of the inflatable.
14. Do you deliver to my area? We deliver to the greater Birmingham, Alabama area and all communities of Jefferson County. These communities include Adamsville, Avondale, Brookside, Cahaba Heights, Centerpoint, Clay, Crestline, Dolomite, Eastlake, Ensley, Forestdale, Fultondale, Gardendale, Graysville, Homewood, Hoover, Huffman, Irondale, Kimberly, Leeds, Morris, Mt. Olive, North B'ham, Mountain Brook, Norwood, Pinson, Powderly, Riverchase, Shoal Creek, Smithfield, Tarrant, Trussville, Vestavia, Warrior, Wenonah, West End, Woodlawn and Wylam. If your community is not listed, please give us a call. If you're in Jefferson County, we would definitely like to provide you with the cheapest, highest quality inflatables in the Jefferson County area. For a small fuel surcharge, we also provide inflatables to Blount, St. Clair and Shelby Counties.